Guest Experience
Oct 20, 2023
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6 min read
with Margaret Lefton, Creative Director at Yours Truly Hotel
Oct 18, 2023
7 min read
with Michelle Duffy, General Manager at Best Western Plus Novato Oaks Inn
Sep 26, 2023
5 min read
With Jen Barnwell, President at Curator Hotel and Resort Collection
Aug 17, 2023
with Bashar Wali, Practice Hospitality
Aug 11, 2023
Lessons in experience design from Pablo Lopez, Marketing Director at M Social New York
Aug 10, 2023
Tom Wolfe, Chief Concierge at the Fairmont San Francisco
Aug 9, 2023
with Andrea Stokes, Practice Lead for Hospitality at J.D. Power
Jul 25, 2023
4 min read
Plus: Taylor Swift effect, infuriating tech, Zoku team bonding & more
Jul 12, 2023
With Denise Dupré, founder and managing partner of Champagne Hospitality
Jul 10, 2023
Plus: Vacation reflections + episodes to catch up on
Apr 13, 2023
2 min read
With Veerle Donders, Zoku
Apr 12, 2023
3 min read
Apr 11, 2023
1 min read
Feb 16, 2023
Christian Lundén, Nordic Choice Hotels
+1
Feb 9, 2023
Marlon Smith and Jeanne Hizon, Hotel Enso
Feb 7, 2023
Marlon Smith, Hotel Enso
Feb 6, 2023
Brian Proctor, Leeds Hospitality Group
Feb 2, 2023
Britt Morgan-Saks, The June
Branding
Feb 1, 2023
Jan 31, 2023
David Sax
Jan 30, 2023
Jan 13, 2023
Ken Barber, Wildhaven
Jan 12, 2023
