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๐ Cutting stress
Plus: How one GM prioritizes wellness, starting with himself
Josiah Mackenzie
May 20
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๐ Cutting stress
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๐ A lesson in hospitality from Grand Hotel
I grew up close to this hotel, and itโs probably the reason youโre reading this newsletter today: This is Mackinac Islandโs iconic Grand Hotel. Everyโฆ
Josiah Mackenzie
May 18
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๐ A lesson in hospitality from Grand Hotel
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๐ Redefining an experience
Plus: The next era of brand-hotel partnerships
Josiah Mackenzie
May 16
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๐ Redefining an experience
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๐ Best ideas from Skift's Future of Lodging Forum, Day 2
Missed opportunities, the month-long summer trip, and more...
Josiah Mackenzie
May 13
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๐ Best ideas from Skift's Future of Lodging Forum, Day 2
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๐ Best ideas from Skift's Future of Lodging Forum, Day 1
Creative KPIs, certainty, and more....
Josiah Mackenzie
May 12
2
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๐ Best ideas from Skift's Future of Lodging Forum, Day 1
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๐Creating value through culture
Plus: Jessica Mellor's reminder for us
Josiah Mackenzie
May 11
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๐ An ode to boutique hoteliers
Plus: Hospitality as a catalyst for revitalizing neighborhoods
Josiah Mackenzie
May 10
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๐ An ode to boutique hoteliers
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๐ Hospitality is more important than ever
Plus: A masterclass in modern cultural diplomacy
Josiah Mackenzie
May 9
4
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๐ Hospitality is more important than ever
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๐Giving guests the best sleep of their life
Plus: Patrick Tomlinsonโs better โpillow mintsโ
Josiah Mackenzie
May 6
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๐Giving guests the best sleep of their life
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๐ The woman who builds the worldโs most unique Airbnbs
Plus: Keeping indigenous culture alive through art
Josiah Mackenzie
May 2
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๐ The woman who builds the worldโs most unique Airbnbs
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๐ Employees of the year
Plus: The Grand Hotel Tremezzoโs Italian designer experience
Josiah Mackenzie
Apr 27
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๐ Employees of the year
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๐ Being prepared for service recovery
Plus: Elon bought Twitter? Hoteliers vote on what will change
Josiah Mackenzie
Apr 26
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๐ Being prepared for service recovery
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