The details will make or break a guest stay

Brian Proctor was formerly an operations leader at Starwood, Evolution Hospitality, and then BridgeStreet - where he was Chief Operating Officer - before he founded Leeds Hospitality Group.

In this episode, you'll hear what he's learned about getting the details right - and why this led him on a recent hunt for the perfect hotel shower:

🎧️ Listen to this episode on Apple Podcasts or Spotify

And in case you’re curious, here’s the winner of the shower contest: