We are ambassadors

Marlon Smith, Hotel Enso

Author

Josiah Mackenzie
February 07, 2023

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We open the doors and provide new experiences for people coming to our city. That’s fun.

- Marlon Smith

I’ve been looking forward to sharing today’s episode with you because 1) it’s with one of my favorite new neighbors and 2) it contains lessons you can use regardless of where you are in the world.

Marlon Smith

Marlon Smith is the General Manager of the beautiful new Hotel Enso (a Kimpton hotel) in San Francisco’s Japantown neighborhood.

He and I recently sat down to discuss:

  • The opportunity hospitality provides to be an ambassador of your city and your neighborhood

  • What this looks like specifically when providing hospitality

  • How to hire people that excel in this

Listen now:

🎧️ Listen to this episode on Apple Podcasts or Spotify