Guest Experience
Jul 25, 2023
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4 min read
Plus: Taylor Swift effect, infuriating tech, Zoku team bonding & more
Jul 14, 2023
Plus: CitizenM's designer on a new project, talent disruption, and updates from our community
Jul 13, 2023
3 min read
Plus: Accor's top digital exec on tech, HITEC recap, and what to do if you hit a plateau
Jul 12, 2023
5 min read
With Denise Dupré, founder and managing partner of Champagne Hospitality
People & Culture
Jul 11, 2023
6 min read
Plus: Jobs data, Commercial collaboration & more
Jul 10, 2023
Plus: Vacation reflections + episodes to catch up on
Jun 22, 2023
2 min read
Plus: The GOP squeeze, getting the most out of negative reviews, AI study on guest acceptance
Jun 21, 2023
Plus: Inspiring your teams, adventure hotels, low-key design & "Space Cowboy" weekend
Jun 20, 2023
Plus: Netflix's new culinary experience, Opening a hotel, Reimagining hostels, Wellness revenues & more
Jun 16, 2023
7 min read
Plus: Top summer service mistakes, manager burnout, design leader of the year, attracting local businesses & more
Jun 15, 2023
Plus: Re-imagining hotel marketing & hotels making progress towards total revenue management
Jun 14, 2023
Plus: The Hospitality Mentor's advice for you, Re-imagining hotel marketing, First Hospitality's engagement program
