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🍍 Employees of the year

Apr 27, 2022

•

4 min read

🍍 Employees of the year

Plus: The Grand Hotel Tremezzo’s Italian designer experience

🍍 Being prepared for service recovery

Apr 26, 2022

•

4 min read

🍍 Being prepared for service recovery

Plus: Elon bought Twitter? Hoteliers vote on what will change

🍍 Bill Marriott’s #1 job for hospitality leaders

Apr 25, 2022

•

3 min read

🍍 Bill Marriott’s #1 job for hospitality leaders

Plus: The Egyptian "Toweligator"

🍍Why Rami Zeidan started Life House Hotels

Apr 21, 2022

•

4 min read

🍍Why Rami Zeidan started Life House Hotels

Plus: the Lisbon hotelier who just wants you to dance

🍍Why work in hospitality?

Apr 20, 2022

•

3 min read

🍍Why work in hospitality?

Plus: Better minibars

🍍Learning from luxury

Apr 19, 2022

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3 min read

🍍Learning from luxury

Plus: Microbreaks and H&M's Coachella hotel

🍍Transition

Apr 18, 2022

•

4 min read

🍍Transition

Plus: Inspiration from the Hoxton London; Accor's CEO on the financial case for lifestyle

🍍 Hospitality helps, part 2

Mar 2, 2022

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2 min read

🍍 Hospitality helps, part 2

🍍 Hospitality helps

Feb 28, 2022

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2 min read

🍍 Hospitality helps

🍍 How Edwardian Hotels keeps turnover low

Feb 23, 2022

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4 min read

🍍 How Edwardian Hotels keeps turnover low

Also: Molly Moon’s tipping approach

🍍 The GM who picks up trash

Feb 22, 2022

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4 min read

🍍 The GM who picks up trash

Plus: Selena’s ‘experience board’

🍍 The mindset for great service

Feb 20, 2022

•

2 min read

🍍 The mindset for great service

Plus: amenities at a hotel I stayed at this weekend

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