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π Always be listening
How The Nantucket Hotel & Resort Became #1 in the US on TripAdvisor
Josiah Mackenzie
Jun 21
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π Always be listening
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π Building systems to scale
Welcome to Hospitality Daily 2.0
Josiah Mackenzie
Jun 20
2
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π Building systems to scale
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π The Golden Age of Operations
Friends - thereβs been something bouncing around my head that Iβd love to get your take onβ¦ Itβs the sense that operating effectiveness is now the mostβ¦
Josiah Mackenzie
Jun 17
1
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π The Golden Age of Operations
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π Why hospitality is the best place to be now
(and in the years ahead)
Josiah Mackenzie
Jun 10
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π Why hospitality is the best place to be now
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π How Valencia Hotel Group maintains consistent excellence
Trent Freeman had a challenge. His hotels had topped the charts of guest satisfaction. βThatβs a very difficult place to sustain,β he told me. It turnsβ¦
Josiah Mackenzie
Jun 1
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π How Valencia Hotel Group maintains consistent excellence
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π 7 things I learned from Ace Hotel
I want to have better inputs. Better inputs leads to better outputs. We need to be inspired to inspire others. This was one of my goals starting thisβ¦
Josiah Mackenzie
May 31
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π 7 things I learned from Ace Hotel
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thoughts?
A few weeks ago I was talking with a GM in NYC (Alain Derderian), who was telling me about his frustrations with hotel technology today. With HITEC β¦
Josiah Mackenzie
May 26
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thoughts?
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π Cutting stress
Plus: How one GM prioritizes wellness, starting with himself
Josiah Mackenzie
May 20
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π Cutting stress
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π A lesson in hospitality from Grand Hotel
I grew up close to this hotel, and itβs probably the reason youβre reading this newsletter today: This is Mackinac Islandβs iconic Grand Hotel. Everyβ¦
Josiah Mackenzie
May 18
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π A lesson in hospitality from Grand Hotel
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π Redefining an experience
Plus: The next era of brand-hotel partnerships
Josiah Mackenzie
May 16
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π Redefining an experience
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π Best ideas from Skift's Future of Lodging Forum, Day 2
Missed opportunities, the month-long summer trip, and more...
Josiah Mackenzie
May 13
1
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π Best ideas from Skift's Future of Lodging Forum, Day 2
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π Best ideas from Skift's Future of Lodging Forum, Day 1
Creative KPIs, certainty, and more....
Josiah Mackenzie
May 12
2
1
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π Best ideas from Skift's Future of Lodging Forum, Day 1
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