How The Nantucket Hotel & Resort Became #1 in the US on TripAdvisor
Welcome to Hospitality Daily 2.0
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Friends - there’s been something bouncing around my head that I’d love to get your take on… It’s the sense that operating effectiveness is now the most…
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(and in the years ahead)
Trent Freeman had a challenge. His hotels had topped the charts of guest satisfaction. β€œThat’s a very difficult place to sustain,” he told me. It turns…
I want to have better inputs. Better inputs leads to better outputs. We need to be inspired to inspire others. This was one of my goals starting this…
A few weeks ago I was talking with a GM in NYC (Alain Derderian), who was telling me about his frustrations with hotel technology today. With HITEC …
Plus: How one GM prioritizes wellness, starting with himself
I grew up close to this hotel, and it’s probably the reason you’re reading this newsletter today: This is Mackinac Island’s iconic Grand Hotel. Every…
Plus: The next era of brand-hotel partnerships
Missed opportunities, the month-long summer trip, and more...
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Creative KPIs, certainty, and more....
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