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How The Nantucket Hotel & Resort Became #1 in the US on TripAdvisor
Josiah Mackenzie
Welcome to Hospitality Daily 2.0
Josiah Mackenzie
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Friends - there’s been something bouncing around my head that I’d love to get your take on… It’s the sense that operating effectiveness is now the most…
Josiah Mackenzie
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(and in the years ahead)
Josiah Mackenzie
Trent Freeman had a challenge. His hotels had topped the charts of guest satisfaction. “That’s a very difficult place to sustain,” he told me. It turns…
Josiah Mackenzie
I want to have better inputs. Better inputs leads to better outputs. We need to be inspired to inspire others. This was one of my goals starting this…
Josiah Mackenzie
A few weeks ago I was talking with a GM in NYC (Alain Derderian), who was telling me about his frustrations with hotel technology today. With HITEC …
Josiah Mackenzie
Plus: How one GM prioritizes wellness, starting with himself
Josiah Mackenzie
I grew up close to this hotel, and it’s probably the reason you’re reading this newsletter today: This is Mackinac Island’s iconic Grand Hotel. Every…
Josiah Mackenzie
Plus: The next era of brand-hotel partnerships
Josiah Mackenzie
Missed opportunities, the month-long summer trip, and more...
Josiah Mackenzie
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Creative KPIs, certainty, and more....
Josiah Mackenzie
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