Hospitality Daily is brought to you with support from Shiji Group, the global hospitality technology leader that helps hotels streamline operations and transform guest experiences.
Today, we’re learning from Michiel Bakker, President and CEO of The Culinary Institute of America.
The Big Idea: Apply the same thoughtfulness used to delight guests toward creating an environment where your employees feel valued, supported, and inspired to do their best work.
Why It Matters: Retaining top talent is more challenging than ever, and hospitality principles can help with this. By creating workplaces where employees can thrive—through thoughtful design and community engagement—hospitality businesses can cultivate loyalty, creativity, and excellence.
Happy people in vibrant spaces innovate better.
Want more? Listen to Michiel talk more about this today on the Hospitality Daily Podcast (available on Spotify or Apple Podcasts)
Today’s Takeaway: Ask your team to identify small changes that could enhance their daily experience.
Think Ahead: How can you embed more hospitality in your workplace culture? Plan long-term strategies to make your organization a destination where top talent wants to stay and grow.
Scroll down for more resources to help you with this…
A MESSAGE FROM SHIJI GROUP
Watch Now: The Future of Hotel Tech - Integration, AI, and Guest Experience
Just like you aim to deliver seamless guest experiences, your technology stack should work effortlessly behind the scenes. But are your systems working together as efficiently as they could?
Learn from industry experts from Pro-Invest Group, Pertlink, and Shiji Group as they reveal:
Why the “ultimate tech stack” looks different for every hotel
How to balance AI innovation with practical implementation
What successful hotels are doing to measure the effectiveness of technology
Whether you're evaluating your current systems or planning future technology investments, this candid discussion will help you navigate the evolving landscape of hotel technology.
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A few final things:
If you have any thoughts, ideas, questions, or suggestions for Hospitality Daily, please reply to this email. I’d love to hear from you!
If you have something that would benefit the hospitality professionals who read, listen to, and watch Hospitality Daily, let’s work together to help you help more people.
Thank you for reading.
-Josiah
