Hospitality Daily is brought to you with support from Shiji Group, the global hospitality technology leader that helps hotels streamline operations and transform guest experiences.
Today, we’re learning from Michael Levie, co-founder of citizenM.
The Big Idea: Innovate by envisioning what the guest experience could look like and then work backward from that to make it a reality.
Why It Matters: Relying only on experience and what’s worked in the past leads to incremental changes rather than transformative ones - the type that has caused citizenM to stand out as a leader for decades now.
Driving forward looking in the rearview mirror is not the smartest thing. And that's what we do in our industry.
Want more? Listen to Michael talk more about this today on the Hospitality Daily Podcast (available on Spotify or Apple Podcasts)
Today’s Takeaways:
Define the Ideal Guest Experience: Close your eyes and envision the perfect guest journey. What would they see, feel, and experience?
Involve Others: Share this vision with your team to benefit from their creativity.
Borrow from Other Industries: Identify one innovative practice from industries like aviation, retail, or technology, and brainstorm how it could be adapted to your hospitality business.
Think Ahead: Consider the long-term trajectory of your organization. What will hospitality look like in 2030—or even 2050? Challenge your team to imagine quantum leaps in guest experience, sustainability, and operational efficiency.
Scroll down for more resources to help you with this…
A MESSAGE FROM SHIJI GROUP
Watch Now: The Future of Hotel Tech - Integration, AI, and Guest Experience
Just like you aim to deliver seamless guest experiences, your technology stack should work effortlessly behind the scenes. But are your systems working together as efficiently as they could?
Learn from industry experts from Pro-Invest Group, Pertlink, and Shiji Group as they reveal:
Why the “ultimate tech stack” looks different for every hotel
How to balance AI innovation with practical implementation
What successful hotels are doing to measure the effectiveness of technology
Whether you're evaluating your current systems or planning future technology investments, this candid discussion will help you navigate the evolving landscape of hotel technology.
If you enjoyed today’s story, you may also find these helpful:
A MESSAGE FROM JOSIAH
Discover How AI is Being Used in Hospitality Today
AI has quickly become one of the most transformative forces in our world. But what does that mean for you and your work in hospitality?
To answer that question, I’m gathering input from professionals across the hospitality industry and would really appreciate your participation. In exchange, I’ll send you an exclusive summary of what I find in the study. These insights will enable you to compare your experiences with others in hospitality and uncover practical ways to use AI in your work and business in 2025.
If you found today’s email helpful, please forward this email to a friend or colleague who might also enjoy it:
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A few final things:
If you have any thoughts, ideas, questions, or suggestions for Hospitality Daily, please reply to this email. I’d love to hear from you!
If you have something that would benefit the hospitality professionals who read, listen to, and watch Hospitality Daily, let’s work together to help you help more people.
Thank you for reading.
-Josiah
