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π The attractiveness of transparent operations
βI want my guests to get to know our gardeners"
Josiah Mackenzie
Jul 29
3
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π The attractiveness of transparent operations
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π Showing hospitality to families of associates
Cayuga Collection has a unique program that provides families of their staff the ability to experience their hotels as a guest. βOur employees have theβ¦
Josiah Mackenzie
Jul 28
2
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π Showing hospitality to families of associates
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π The pen drop test
How Costa Rica's Cayuga Collection finds great team members
Josiah Mackenzie
Jul 26
2
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π The pen drop test
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π Providing exceptional hospitality by taking care of your people
What Hans Pfister of Cayuga Collection is doing to invest in his teams
Josiah Mackenzie
Jul 25
2
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π Providing exceptional hospitality by taking care of your people
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π Why hospitality is βthe best profession in the worldβ
Kush Kapoor, CEO of Roseate Hotels & Resorts, was telling me recently about his journey to hospitality leadership, and the process of launching a newβ¦
Josiah Mackenzie
Jul 18
2
1
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π Why hospitality is βthe best profession in the worldβ
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π Staying inspired
Plus: Data-driven ways of driving happiness
Josiah Mackenzie
Jul 15
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π Staying inspired
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π The best hotel amenity?
For someone as well-traveled as Richard Garcia, SVP of F&B at Remington Hotels, I was curious what the best amenity heβs ever experienced was. It turnsβ¦
Josiah Mackenzie
Jul 14
1
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π The best hotel amenity?
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π Personalized service doesn't have to be complicated
Providing exceptional, personalized experience can take place within any type of hotel, from economy to luxury, Remington Hotels SVP of F&B Richardβ¦
Josiah Mackenzie
Jul 13
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π Personalized service doesn't have to be complicated
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π 500,000 opportunities
The impact of F&B on the hotel guest experience
Josiah Mackenzie
Jul 12
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π 500,000 opportunities
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π No excuses
Why this Marine veteran and star chef wonβt cut corners on guest experience
Josiah Mackenzie
Jul 11
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π No excuses
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π Creating a culture of hosting
"We are training people to be generalist hosts"
Josiah Mackenzie
Jul 8
2
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π Creating a culture of hosting
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π Think like a concierge
Why the Aethos Hotels team uses Whatsapp
Josiah Mackenzie
Jul 5
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π Think like a concierge
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