Why I dressed like a turkey - Joshua Schaeffer, Virgin HotelsListen now (4 min) | Joshua Schaeffer is the General Manager at Virgin Hotels Chicago. Last week I saw some photos on LinkedIn of an event he hosted for his team and had to know more. Today, he shares an experience he had earlier in his career that shaped how he thinks about…
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Automate operations, not guest communication - Scott Curran, Reneson HotelsListen now (5 min) | A story about texting and early check-ins
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Digitize your operations for accountability - Scott Curran, Reneson HotelsListen now (3 min) | Scott Curran is the Chief Operating Officer of Reneson Hotels, an owner and operator of branded and independent hotels in…
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Serve your staff by making tech easy - Scott Curran, Reneson HotelsListen now (3 min) | Scott Curran is the Chief Operating Officer of Reneson Hotels. Today, he’s sharing with us some of the challenges he’s seen with…
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How thankfulness drives hospitality - Brian Proctor, Leeds Hospitality GroupListen now (3 min) | “Hotel staff are being pushed to the limit. Leaders need to not only show empathy but gratitude.” Brian Proctor is an exceptional…
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The power of a thank you for boosting morale - David Jurcak, Grand HotelListen now (4 min) | It’s Thanksgiving Day here in the US, and I know you might be one of those hospitality heroes on the front lines providing…
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We are all family this holiday season - Maria NavarroListen now (3 min) | “The fact that we are serving you is what makes your holiday happen.” Tomorrow is Thanksgiving here in the US, and this week is…
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The best amenity I've experienced was very simple - Richard Garcia, Remington HotelsListen now (2 min) | I’m always intrigued by unique hotel amenities because they are a small way to show remarkable hospitality and create something…
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