🍍Why work in hospitality?

Plus: Better minibars

🍍Learning from luxury

Plus: Microbreaks and H&M's Coachella hotel

🍍Transition

Plus: Inspiration from the Hoxton London; Accor's CEO on the financial case for lifestyle

🍍 Hospitality helps, part 2

🍍 Hospitality helps

🍍 How Edwardian Hotels keeps turnover low

Also: Molly Moon’s tipping approach

🍍 The GM who picks up trash

Plus: Selena’s ‘experience board’

🍍 The mindset for great service

Plus: amenities at a hotel I stayed at this weekend

🍍 Driving results through listening to guests

Plus: going big in 2022

🍍 Providing the unobtainable for billionaires

Plus: Design for sensation seekers

🍍 Delighting guests if you run a smaller property

(Or, want to learn from them)

🍍 Providing exceptional hospitality

Plus: Key cards vs phone apps to unlock rooms