Today we’re looking at:
- How a Google executive-turned hospitality investor thinks about providing exceptional experiences through team culture
- A reminder from The Star Gold Coast’s Chief Operating Officer
Creating value through culture
I’ve always been fascinated about the money behind exceptional hospitality experiences. Sure, great design and unique amenities are cool - but what’s the business case? How do you get the capital to fund these?
To better understand this, I spoke with my friend Benjamin Habbel, who founded Limestone Capital. He’s an interesting guy, starting his career as chief of staff at Google before forming an ecommerce company in hospitality and working with hundreds of hotel groups around the globe.
Knowing that affluent millennials are going to be the highest spending group of travelers over the next 10-20 years, he believed the hospitality companies that would best capitalize on this opportunity needed to be built differently. He’s approaching this many different ways as an investor, and one thing that stood out to me was how he thinks about culture on property.
The goal is that the guest sees this and feels like they’re visiting the home of a good friend, even though they’re on the property for the first time.
“We’re not curing cancer - we’re here to help people have a good time”
At the Future Leaders Forum in Australia last week, Jessica Mellor, COO of The Star Gold Coast, shared a reminder from her perspective on a career in hospitality:
I love that. The world is going through a lot right now. The opportunity in hospitality is to keep it fun for both staff and guests and make each day a bit brighter.