🍍What can the hospitality industry learn from Sonder?

Plus: Swire Hotels’ simple approach to digitization

🍍 Learning from suggestions to improve Airbnb

Plus: Something I found at the San Francisco Fairmont this afternoon

🍍Lessons from opening a hotel during the pandemic

Plus: Kimpton’s low-cost way to build brand awareness over the holidays

🍍 Scaling success without losing touch with property teams

🍍 Incorporating online guest feedback into operations improvement

Plus: What Hilton is learning from its website & Apres Ski on the Conrad DC rooftop

🍍 Working cross-functionally to design a better guest experience

Plus: The “day-to-night use journey”

🍍 Scaling excellence with a systematic approach to quality

Dominic Longo's story leading training & operations for 1,000+ hotels

🍍 How The Local created a digital-led guest experience

Plus: Marriott Bonvoy’s foray into NFTs

How The Mandolay Hotel defied the odds: more revenue with half the staff

Plus: A new athlete collaboration in Oregon

🍍 Ritz-Carlton on the value of communal spaces

Plus: How the W Minneapolis is becoming a change agent

The question to prioritize operational excellence

Plus: Aman's new apparel line

The evolution of business hotels

Plus: Is the future of work the future of travel?