Operations Defines the Brand: Valerie Ferguson on What Actually Keeps Guests Coming Back

Former chair of the American Hotel & Lodging Association Valerie Ferguson explains why operations -- not marketing -- defines hotel brands, and how to build cultures that deliver on the promise.

"Artificial hospitality" and World Cup reality

When tech fails, labor benchmarks & more

Real things hoteliers can do with AI today, job loss & more

Comfort<>connection at Starbucks, AI risks & career survey insights

Tech "toggle tax" & adoption hurdles

Travel power shifts, taste problems & tech upgrades

Hotels hit, AI use in booking & more

Pets Win | Equinox Expands | RevPAR Turnaround

Briefing for Saturday, February 28

Where the Hotel Growth Is Hiding in 2026: What Top Owners and Operators Know

A recap from ALIS 2026

How to Lead Through AI in Hospitality

With Monika Nerger, industry advisor and former Group Global Chief Information Officer at Mandarin Oriental Hotel Group

The Keys to Mandarin Oriental's Successful Digital Transformation

With Monika Nerger, former Group Global Chief Information Officer at Mandarin Oriental Hotel Group