Together with
Want to get ahead with AI?
Our guest today, Jyoti Chopra, is the Chief People Officer at MGM Resorts. She shares her approach to innovation, which every hospitality provider, regardless of the size of their organization, can learn from. Read on for more…
TOGETHER WITH HIREOLOGY
Research: What Hospitality Job Seekers Really Want
Just like you aim to create and deliver an exceptional guest experience, your hiring process should deliver the same level of care if you want to attract and retain top talent. In a competitive market, standing out to job seekers means creating an easy, engaging candidate experience. But are you meeting their expectations?
Hireology’s The Loyal Hospitality Worker report is based on an exclusive survey of hospitality job seekers today, and in this report you'll discover insights and data on:
Why a fast, responsive hiring process is essential
The importance of a seamless mobile experience
How to leverage the power of referrals
It’s time to make your hiring process as exceptional as your guest experience. Download The Loyal Hospitality Worker report to learn how to attract, engage, and retain the best talent for your hospitality business.
Tech Companies Can Teach Us
Jyoti Chopra // Photo: Josiah Mackenzie for Hospitality Daily
I first met our guest today, Jyoti Chopra, at the NYU Hotel Investment Conference earlier this year, where she talked about some AI applications that stood out from what others were doing. Here’s a quick example:
Everyone wants to learn about practical AI applications, and I appreciated hearing from Jyoti about what she’s doing behind the scenes to benefit from this technology.
The big idea: Work with technology providers as partners and educators - not just vendors - if you want an advantage.
I've had immersive sessions from companies like Microsoft, IBM, Workday, where we've had some of these leaders come in and share with us the technology, the tools, the resources that they are deploying within the walls of their own company for their own human resources and learning and development. How exciting to learn from the best of the best!
Why this matters: If you try to follow the crowd and common knowledge in the industry, you'll be left behind. Technology companies are fiercely competitive, and learning what they’re doing now behind the scenes can help you stay ahead.
This is just some of what we covered in today’s episode. We also got into:
Real-world examples of AI-driven tools, such as micro-courses and digital assistants.
The impact of technology and data on HR transformation.
Future plans for AI-powered HR support at MGM Resorts.
The importance of staying ahead with technology in the hospitality industry.
Jyoti's sources of inspiration today.
Listen now to the full conversation on this on the Hospitality Daily Podcast (Apple Podcasts, Spotify)
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A few final things:
If you have any thoughts, ideas, questions, or suggestions for Hospitality Daily, please reply to this email. I’d love to hear from you!
If you have something that would benefit the hospitality professionals who read, listen to, and watch Hospitality Daily, let’s work together to help you help more people.
Thank you for reading.
-Josiah
