Hospitality Daily is brought to you with support from the Independent Lodging Congress - which produces my favorite events in the industry. Join me October 20-22 at their Sausalito Congress here.
Today, we're learning from Jennifer Krapp, head of restaurant operations at The Indigo Road Hospitality Group, about what it takes to operate effectively and get stuff done as a hospitality leader today.
The big idea: Being an effective hospitality leader is about getting things done—and doing that the right way.
There is a very fine line between hospitality - the way you make people feel - and then grit and resilience in dealing with the issues and the problems. You've got to be able to hold people accountable.
Why this matters: We talk a lot about feelings in hospitality—for our guest experience and also in the culture among our teams. But success in the hospitality industry requires a mindset of getting stuff done—and doing it in a way that preserves and enhances your culture.
Listen now to my full conversation with Jennifer on this on the Hospitality Daily Podcast (Apple Podcasts, Spotify)
Put this insight into action:
Identify something important that needs to get done in your business that you're putting off because it's difficult.
Strategize: What conversations do you need to have to move your business ahead - while teaching your team in the process?
If you feel exhaustion is holding you back from performing at your best, check out how Jennifer found a way to beat burnout and perform at her best.
If you found this helpful, please forward this email to a friend or colleague who might also enjoy it:
Click here to forward this email.
(Or, if it’s your first time reading this, you can subscribe here.)
If you enjoyed today’s insight, you may also enjoy these episodes…
Some news from around the industry, brought to you by my friends at 10 Minutes News:
(You can watch my conversation with co-founder Martin Soler here about what they’re building if you’re curious…)
A few final things:
If you have any thoughts, ideas, questions, or suggestions for Hospitality Daily, please reply to this email. I’d love to hear from you!
If you have something that would benefit the hospitality professionals who read, listen to, and watch Hospitality Daily, let’s work together to help you help more people.
Thank you for reading.
-Josiah
