Hospitality Daily is brought to you with support from Shiji Group, the global hospitality technology leader that helps hotels streamline operations and transform guest experiences.
Today, we’re learning from Michael Levie, co-founder of citizenM.
The Big Idea: Building a common language and shared goals with technology partners is crucial for getting results and driving innovation forward.
Why It Matters: Technology providers can be powerful partners, but until you see them and work with them as more than just a “vendor,” you’ll only get a fraction of what you could be getting out of that relationship.
Hoteliers see the intangible, others don't. It is extremely important to articulate the intangible as much as the tangible. Describe what it is that you would like.
Want more? Listen to Michael talk more about this today on the Hospitality Daily Podcast (available on Spotify or Apple Podcasts)
Today’s Takeaway: Schedule a meeting with one of your technology partners to ensure you’re aligned on goals and expectations.
Think Ahead: How are your current technology partnerships structured? Are they transactional or collaborative? How can you shift towards a more partnership-oriented approach?
Scroll down for more resources to help you with this…
A MESSAGE FROM SHIJI GROUP
Watch Now: The Future of Hotel Tech - Integration, AI, and Guest Experience
Just like you aim to deliver seamless guest experiences, your technology stack should work effortlessly behind the scenes. But are your systems working together as efficiently as they could?
Learn from industry experts from Pro-Invest Group, Pertlink, and Shiji Group as they reveal:
Why the “ultimate tech stack” looks different for every hotel
How to balance AI innovation with practical implementation
What successful hotels are doing to measure the effectiveness of technology
Whether you're evaluating your current systems or planning future technology investments, this candid discussion will help you navigate the evolving landscape of hotel technology.
If you enjoyed today’s story, you may also find these helpful:
A MESSAGE FROM JOSIAH
Discover How AI is Being Used in Hospitality Today
AI has quickly become one of the most transformative forces in our world. But what does that mean for you and your work in hospitality?
To answer that question, I’m gathering input from professionals across the hospitality industry and would really appreciate your participation. In exchange, I’ll send you an exclusive summary of what I find in the study. These insights will enable you to compare your experiences with others in hospitality and uncover practical ways to use AI in your work and business in 2025.
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A few final things:
If you have any thoughts, ideas, questions, or suggestions for Hospitality Daily, please reply to this email. I’d love to hear from you!
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Thank you for reading.
-Josiah
