How I stay in touch with my teams on property
Scott Curran, Reneson Hotels
Staying in touch with your on-property teams gets increasingly challenging as you move up the ranks of corporate leadership in hospitality. That's dangerous because some of the best ideas for improving the way you provide hospitality will come from your front-line teams.
Today, we're learning from Scott Curran, the Chief Operating Officer of Reneson Hotels, about how he avoids this trap.
The big idea: Take time to get to know your property teams personally to encourage them to share challenges directly with you when needed.
"I like to have meals with the teams when I'm at the locations. I'll grab a pizza and just sit with them and hear what's going on."
"When we sit down at first, I'm not going right into, 'What do you guys see that's going on here' - I'm asking them about what their kids are doing in sports, what grade they're in, where they're going to school."
"A lot of the times, there will be something that you'll find that maybe they weren't comfortable telling their own manager, but they feel somehow a little bit more comfortable telling me."
"We just want to make sure that if anybody has a problem, they feel comfortable coming to any of us and know it gets taken care of."
"As long as we're all going to be at work, we might as well have some fun and be respectful to each other."
Today's challenge: What could you do to get to know your team better today?