A recent article in Time Magazine observed how travelers today are “fussier” than ever, and Eleanor Erickson, a former general manager with Hilton for 20 years, has been working on a framework to empower hospitality providers in this environment.
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The big idea: Provide your teams with a proven framework they can use to navigate difficult conversations.
You can learn more about the "COOOL" framework from Eleanor here.
Today's challenge: How you can empower your teams with this framework?