How Scott Curran's Reneson Hotels tops guest satisfaction charts [sponsored by GuestEQ]
Hospitality Daily is brought to you this month through the generous sponsorship of GuestEQ.
Reneson Hotels consistently tops guest satisfaction charts, with their Best Western property rated #2 of thousands in the brand, and their IHG and Hilton properties all in the top 10% of their respective brands.
I recently asked Chief Operating Officer Scott Curran how they achieved these ratings, and he told me about how they’ve digitized their operational workflow in a way that provides more visibility and accountability for everyone.
You can listen to him tell the story here, but the way they do this is through GuestEQ, a tool that Scott built himself to make hotel operations as easy as using Facebook - no software needs to be installed and training takes 20 minutes max.
GuestEQ is offering hoteliers a free trial of their platform this month in preparation for 2023. I was impressed hearing about the story of how Scott and his team built this - and more importantly, the results it’s driving at their hotels.