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How do you attract and keep the best talent in a world that's changing faster than ever?
I can think of few people better qualified to speak to this than Jyoti Chopra, the Chief People Officer at MGM Resorts. We met her last week when she shared insights about innovation and learning, but I wanted to bring her back to share the transformation story she's been leading for the more than 77,000 employees who work across MGM’s properties. Read on for more…
TOGETHER WITH HIREOLOGY
Research: What Hospitality Job Seekers Really Want
Just like you aim to create and deliver an exceptional guest experience, your hiring process should deliver the same level of care if you want to attract and retain top talent. In a competitive market, standing out to job seekers means creating an easy, engaging candidate experience. But are you meeting their expectations?
Hireology’s The Loyal Hospitality Worker report is based on an exclusive survey of hospitality job seekers today, and in this report you'll discover insights and data on:
Why a fast, responsive hiring process is essential
The importance of a seamless mobile experience
How to leverage the power of referrals
It’s time to make your hiring process as exceptional as your guest experience. Download The Loyal Hospitality Worker report to learn how to attract, engage, and retain the best talent for your hospitality business.
Leading People Changed Forever After COVID
Jyoti Chopra // Photo: Josiah Mackenzie for Hospitality Daily
Today, we’re learning from Jyoti Chopra how MGM Resorts completely overhauled its talent strategies after the pandemic.
The big idea: Hospitality organizations must adapt to post-pandemic realities and be relevant to what workers want now.
We had to completely overhaul and rethink how we went to market, how we sourced talent, attracted talent, and recruited talent.
Why this matters: In a post-pandemic world, the hospitality industry faces unprecedented challenges in attracting and retaining talent.
Story summary: MGM Resorts' innovative hiring and employee engagement approach offers valuable lessons for hospitality leaders. By using targeted recruiting events, recognizing employee contributions in creative ways, and addressing holistic well-being, they have created a more resilient and motivated workforce.
Insight for action:
Focus Recruitment: Shift from generic hiring fairs to specialized events targeting specific job categories to speed up hiring.
Streamline Hiring: Implement processes that allow candidates to receive job offers on the same day as the hiring event, reducing the hiring time and improving the candidate experience.
Enhance Employee Recognition: Introduce recognition programs such as service pins and awards to celebrate employee milestones and achievements, fostering a sense of pride and loyalty.
Focus on Employee Well-being: Launch comprehensive well-being initiatives beyond traditional benefits, such as financial education, mental health support, and flexible scheduling.
Double Down On Listening: Conduct regular employee engagement surveys and focus groups to understand employee needs and sentiments and use this feedback to improve how you operate.
Listen now to the full conversation on this on the Hospitality Daily Podcast (Apple Podcasts, Spotify)
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Thank you for reading.
-Josiah
