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Today, we’re learning from Anthony Torres about how Kimpton’s approach to hospitality can teach and inspire all of us today.
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Kimpton Invented Lifestyle Hospitality - and Can Teach Us All Today
Anthony Torres // Photo by Josiah Mackenzie for Hospitality Daily
The big idea: A powerful hospitality concept can not only define a category but remain fresh over time because of how it’s structured.
Why this matters: Many hospitality companies chase fads that become quickly irrelevant. Focusing on true innovation and creativity through relationships is both timely and timeless.
Go deeper: Listen to Anthony and I discuss this today on the Hospitality Daily Podcast (Apple Podcasts, Spotify). In it, we discuss:
The origins of Kimpton’s neighborhood-centric approach
Building independent, chef-driven restaurant concepts
Maintaining brand culture post-acquisition
Integrating local artisans and community partnerships
The role of inclusive branding and social engagement
Creating spaces that encourage connection for both locals and guests
Some Takeaways:
Separate But Synergistic Spaces: Kimpton’s unique reporting structure kept hotel and restaurant management distinct, allowing for a chef-led dining experience that felt truly independent. This approach differentiates the brand and ensures quality and creative freedom in both areas.
Invest in Community Relationships: Building strong local partnerships, as Kimpton does with local artists and artisans, attracts both locals and hotel guests. Bringing the community inside the hotel makes it a place people want to visit regularly, creating a base of support and engagement that enhances guest experiences.
Preserve Brand Culture Amid Growth: Post-acquisition, Kimpton preserved its distinct culture by nurturing connections across properties and organizing annual conferences to keep teams inspired and aligned with the brand’s mission of inclusivity and creativity.
Prioritize Inclusive and Progressive Messaging: Kimpton’s visible support for social issues, such as Pride Month and Black Lives Matter, strengthens its inclusive identity, making it an appealing choice for socially conscious travelers and setting an example of leadership within the industry.
Activate Spaces for Local Engagement: Regular events, pop-ups, and collaborations with local brands and artisans give the hotel a fresh, dynamic feel. These initiatives are especially valuable for lifestyle hotels aiming to become the neighborhood’s hub.
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UPCOMING EVENT
Your ability to earn media coverage shapes your career trajectory, your organization, and your ability to provide hospitality to more people.
I'm thrilled to be joining forces with hertelier to offer you a special live learning event here on LinkedIn with two of the top media professionals in hospitality - Nancy Mendelson and Emily Goldfischer - to show you how to craft compelling stories that capture journalists' attention and drive meaningful exposure for you, your work, and your organization.
A few final things:
If you have any thoughts, ideas, questions, or suggestions for Hospitality Daily, please reply to this email. I’d love to hear from you!
If you have something that would benefit the hospitality professionals who read, listen to, and watch Hospitality Daily, let’s work together to help you help more people.
Thank you for reading.
-Josiah
