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Hospitality needs your humanity
Sloan Dean on leading in an AI-driven world
Josiah Mackenzie
August 18, 2025
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Have you heard about “AI psychosis”?
It's basically where people become so deeply reliant on AI tools that they start to lose touch with reality: sometimes in subtle ways, and sometimes in ways that are far more serious. I’ve started to see this in a few people in my life over the past months - and I think it’s just the beginning of what could happen as technology accelerates.
I believe hospitality has an opportunity to meet the moment here, and hospitality leaders specifically need to pay attention and be thoughtful in how they learn and lead. Today, Sloan Dean and I dug into this…