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Have you heard about “AI psychosis”?
It's basically where people become so deeply reliant on AI tools that they start to lose touch with reality: sometimes in subtle ways, and sometimes in ways that are far more serious. I’ve started to see this in a few people in my life over the past months - and I think it’s just the beginning of what could happen as technology accelerates.
I believe hospitality has an opportunity to meet the moment here, and hospitality leaders specifically need to pay attention and be thoughtful in how they learn and lead. Today, Sloan Dean and I dug into this…
The Big Idea: Hospitality needs your humanity.
Sloan encourages us to think about the evolution of leadership over time:
[Through most of history], leadership came from the physical strength of the human body. Then, as we went through the industrial revolution, IQ superseded strength. Now, we're going through this revolution where IQ has been diminished because you can automate [intelligence with AI]. I would argue having really high EQ, and having really great interpersonal energy becomes much more important in the workplace because it stands out. You can’t automate it.
Want more? Listen to Sloan talk more about this on the Hospitality Daily Podcast (available on Spotify or Apple Podcasts)
Think About It: How can you cultivate EQ to lead with humanity in hospitality and fight the negative effects of an increasingly AI-driven world?
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Thank you for reading.
-Josiah
