Hospitality Daily is brought to you with support from Shiji Group
Today, we’re learning from Anthony Torres, one of the hospitality industry's top food and beverage leaders.
The Big Idea: Aligning the right people around a shared vision and a can-do attitude can transform a hospitality business, generate significant revenue growth, and create exceptional guest experiences.
Why It Matters: Our research shows that 2025 will be all about driving profits through better guest experiences for two reasons:
Financial performance - revenue generation and profitability - is the industry’s top challenge now.
When asked what excites them most, study participants overwhelmingly said, “innovating in guest experience delivery.”
In an industry where incremental improvements are common, Anthony’s approach in the case study he shares today about the Grand Wailea proves transformative change is possible. By leveraging guest data and feedback, he uncovered underutilized opportunities to boost loyalty and spending, adding significant new revenue in a short time frame.
Want more? Listen to Anthony talk more about this today on the Hospitality Daily Podcast (available on Spotify or Apple Podcasts)
Try This Today: Gather your team for a brainstorming session to identify what's working and what needs improvement in your business.
"The team wants to share with you what's working, what's not working, and you want to take all of their ideas and all of their thoughts and their challenges, and then really determine what the opportunities are."
Go Further:
Plan Guest-Centric Upgrades Strategically: Evaluate which parts of your property or services have the greatest potential for impact. As Anthony emphasized with the breakfast buffet at Grand Wailea, even popular services can be enhanced for greater guest satisfaction and profitability. What underperforming or overlooked areas of your property could be transformed to help you reach your goals?
Create a Culture of Collaboration: Anthony talked about the importance of aligning leadership and team members. Think about how you can strengthen communication between your culinary, front-of-house, and marketing teams to build a unified vision for guest experiences.
Expand Your Offerings Thoughtfully: Look for opportunities to introduce new revenue streams, like Anthony’s example of reopening and rebranding a dormant restaurant space. Are there underutilized spaces or amenities in your property that could be turned into profit centers?
Invest in Events that Connect Guests to Local Culture: Anthony described hosting culinary events that featured local chefs and celebrated Maui’s food scene. Think about how you can partner with local talent or create destination-worthy experiences that differentiate your property.
Scroll down for more resources to help you with this…
A MESSAGE FROM SHIJI GROUP
Watch Now: The Future of Hotel Tech - Integration, AI, and Guest Experience
Just like you aim to deliver seamless guest experiences, your technology stack should work effortlessly behind the scenes. But are your systems working together as efficiently as they could?
Learn from industry experts from Pro-Invest Group, Pertlink, and Shiji Group as they reveal:
Why the “ultimate tech stack” looks different for every hotel
How to balance AI innovation with practical implementation
What successful hotels are doing to measure the effectiveness of technology
Whether you're evaluating your current systems or planning future technology investments, this candid discussion will help you navigate the evolving landscape of hotel technology.
If you enjoyed today’s story, you may also find these helpful:
A MESSAGE FROM JOSIAH
Discover How AI is Being Used in Hospitality Today
AI has quickly become one of the most transformative forces in our world. But what does that mean for you and your work in hospitality?
To answer that question, I’m gathering input from professionals across the hospitality industry and would really appreciate your participation. In exchange, I’ll send you an exclusive summary of what I find in the study. These insights will enable you to compare your experiences with others in hospitality and uncover practical ways to use AI in your work and business in 2025.
If you found today’s email helpful, please forward this email to a friend or colleague who might also enjoy it:
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A few final things:
If you have any thoughts, ideas, questions, or suggestions for Hospitality Daily, please reply to this email. I’d love to hear from you!
If you have something that would benefit the hospitality professionals who read, listen to, and watch Hospitality Daily, let’s work together to help you help more people.
Thank you for reading.
-Josiah
