Going back to the basics is how you’ll win as a hospitality leader.
Your competitors are spending too much time in their offices, and that’s something you can take advantage of.
Craig Poole's advice: "Commit to being on site for breakfast. Show up and walk the floor. Find out who your guests are."
If you don't go out, you don't learn anything.
What you'll catch early: Problems and opportunities, such as…
The guest buying land for a new development, which becomes your biggest corporate account
The plumbing problem on the eighth floor, before you have to refund three nights at $600/room
The bridal party that turns one wedding at your hotel into three more
Your turn: Block an hour a day this month to be on the floor. Then listen to both your guests and your team.
Say hi to the housekeepers. Not as a tyrant, but as a fellow hotel worker.
Level up: Use what you observe to constantly improve.
What did you learn today? How will you improve tomorrow?
Go deeper: Listen to the full episode with Craig Poole or read Why the Best Hotel Managers Spend 90 Minutes a Day on the Floor (Not in Their Office)
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A few final things:
If you have any thoughts, ideas, questions, or suggestions for Hospitality Daily, please reply to this email. I’d love to hear from you!
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Thank you for reading.
-Josiah
