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- The "Concierge Hotel": How We Personalize Experiences
The "Concierge Hotel": How We Personalize Experiences
With Amy Smith and Kathleen Smith, Saratoga Arms Hotel
Josiah Mackenzie
September 29, 2023
Together with
Good morning. Today we’re learning about:
A “concierge hotel”
Hospitality insights from a doctor’s visit
An event coming up
AI tools
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The "Concierge Hotel": How We Personalize Experiences
with Amy Smith and Kathleen Smith, Saratoga Arms Hotel
Amy Smith and Kathleen Smith
The role of the concierge represents many of the best parts of hospitality - but what would happen if the entire hotel staff acted as one? Today we're learning from the owners of a property they call a "concierge hotel" - Kathleen Smith and Amy Smith - about why they operate the Saratoga Arms Hotel this way and what it allows them to do.
Be an ambassador for your community
We love this town. We love what it has to offer. So we are ambassadors for the community and for the area.
Encourage your guests to explore
We are pushing our guests out. They're Saratogians now!
Personalization is key
We provide very detailed personalization - and it all starts with a 10-question survey via text message.
If you're interested in learning more about this, I highly recommend listening to the full episode today on the Hospitality Daily Podcast:
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