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Comfort<>connection at Starbucks, AI risks & career survey insights

Tech "toggle tax" & adoption hurdles

Travel power shifts, taste problems & tech upgrades

Hotels hit, AI use in booking & more

Pets Win | Equinox Expands | RevPAR Turnaround

Briefing for Saturday, February 28

Where the Hotel Growth Is Hiding in 2026: What Top Owners and Operators Know

A recap from ALIS 2026

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The Keys to Mandarin Oriental's Successful Digital Transformation

With Monika Nerger, former Group Global Chief Information Officer at Mandarin Oriental Hotel Group

Presence produces profits

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Insights from Craig Poole

Who Wins When Everything Changes: Why Culture Determines Who Capitalizes on AI