Hospitality Daily shares stories for busy people who want to get better each day at providing hospitality.
Most days, this newsletter is all about the top stories I find of hoteliers providing amazing guest experiences.
But last week I had the opportunity to experience some incredible hospitality during my honeymoon at Fairmont Pacific Rim and the Four Seasons Whistler.
So this email is going to be a bit different. I’m going to share the amenities I enjoyed the most. Your guests may enjoy them as well.
Yes, an Uber is only a click away from any of us, but it still feels good to be chauffeured around in a luxury car with a driver who knows the area well.
Maybe I’m a little too addicted to my morning coffee, but when I wake up at 5:30 and the coffee shops around me don’t open until 8, that’s a problem.
A problem that can easily be fixed by an in-room Nespresso machine.
Well stocked fitness centers
A few treadmills and strength machines in a basement doesn’t cut it any more, and most hoteliers know that.
What I saw these hotels do well is stock fitness accessories to accommodate many types of workouts. More free weights and kettlebells. Barbells. Yoga and pilates equipment. These don’t cost that much but differentiates the experience.
My partner and I did our usual Vim pilates class from the road and felt like we didn’t miss a beat.
Text to chat for service
Four Seasons did this really well by placing this on their room key cards:
This one is a bit more applicable to those of you at larger brands, but I enjoyed reading the Four Seasons Magazine and dreaming of future travel. There’s something about print media that’s hard to replicate with digital. Says the email newsletter guy 😝
I’d love to hear from you - what amenities have you enjoyed recently?
If you’re working on something you’d like me to share here - or come across a story of someone providing exceptional hospitality - let me know by replying to this email (firstname.lastname@example.org).
If you enjoyed today’s update, please take a moment to forward this email to a friend or colleague.
And that’s it, folks! Go out there and make someone’s day today.