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Think Holistically To Deliver The Best Guest Experience
Featuring Sabrina Cendral
Josiah Mackenzie
May 15, 2024
This newsletter is brought to you by Sojern, the platform that helps hoteliers engage and delight guests at every stage of their journey.
A few weeks ago, I published an episode saying I'm going all in on operations as the best way to help you delight your guests - but our guest today, Sabrina Cendral, pushed back on that. Read on to learn why, as she had valuable points I - and every hospitality provider - should keep in mind.