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This newsletter is brought to you by Sojern, the platform that helps hoteliers engage and delight guests at every stage of their journey.
A few weeks ago, I published an episode saying I'm going all in on operations as the best way to help you delight your guests - but our guest today, Sabrina Cendral, pushed back on that. Read on to learn why, as she had valuable points I - and every hospitality provider - should keep in mind.
