This week, we’ve been learning from Richard Garcia at Remington Hotels: why he won’t make excuses, the impact of F&B on the guest experience, why personalized service doesn’t need to be complicated, and the best hotel amenity.
His passion for the potential of our industry was palpable. Working in and around travel is a constant source of inspiration.
I encourage you to read my full story with him here if you haven’t done so already.
Data-driven ways of driving happiness
This week I’ve been reading Don't Trust Your Gut: Using Data to Get What You Really Want in Life by Seth Stephens-Davidowitz.
One of the biggest things that stood out to me is how we’re not great at predicting what will make us happy. The chart below is what people in a study predicted would make them happy - and how happy they actually felt. The difference column is fascinating to me:
Hotels already have #1 covered 😏 ….but how can you incorporate some of these other things into your own life and what you provide your guests?