Cayuga Collection has a unique program that provides families of their staff the ability to experience their hotels as a guest.
“Our employees have the right to stay the night at our hotels with their family to be served, have all the food, and experience everything any other guest would,” Hans Pfister told me.
This makes a huge difference for a few reasons.
“First, the employee feels identified with where he or she works. But even more important, their families understand what it’s like to work on the property. They can talk about it when they come home for dinner. It just makes them so much more committed to what they do.”
Investments like this in people and culture allow Cayuga not only to provide an exceptional hospitality experience but reduce staff turnover. “Hotels will always have turnover, but it’s low for Cayuga because of how we invest in our people. We earn their commitment.”
Their blog post about this is well worth the read.
Many hospitality companies offer employee discounts, but could you go as far as Cayuga does in rolling out the red carpet for families of your teams?