Monday, March 25, 2024

Featuring Chris Silcock at Hilton

What does it take to reach the C-suite and lead effectively once there?

Today, Chris Silcock, President of Global Brands and Commercial Services at Hilton, joins us to answer this question. Chris oversees the Hilton's 22 brands, along with the company's customer engagement, technology, sales, marketing, and revenue teams. In our feature story, he shares insights from his career journey, the advice and skills that have been most valuable to him, and his recommendations for hospitality professionals aiming to reach their goals and lead effectively.

We’re also learning:

  • Tips for leveling up your executive presence (from Melissa Maher)

  • Career advice from Dorothy Dowling (from Rachel Vandenberg)

  • Growth opportunities with hotels today (from Ophelia Makis)

  • Advice for elevating your energy (from David Arraya)

  • Inspiration from an icon (from Shelley Brown)

Let’s get into it…

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Career Lessons in Leadership

Chris Silcock // Credit: Hilton

Today, Chris Silcock, President of Global Brands and Commercial Services at Hilton, shares what he has learned in his journey to overseeing Hilton's 22 brands and the company's pivotal commercial functions, including customer engagement, technology, sales, marketing, and revenue management.

Focus on the game

Focus on the game, not the scoreboard.

“At all times, focus on doing a good job with whatever your responsibilities are,” Chris added. “There are always opportunities to knock it out of the park and over-deliver. And in my experience, if you do that, opportunities will come your way.”

Stay in the game

Play the long game as it relates to your career because things will move. You need to be agile. You may have to make lateral moves or do different things in your career. But if you find something you love in a company with a culture that you resonate with, then play the long game.

Some more takeaways from our conversation:

  • Diverse Experience is Key: Gain experience in various roles within the hospitality industry, both at the hotel level and in corporate functions. This will provide you with a comprehensive understanding of the business and make you a more credible and effective leader.

  • Understand the Business Model: Learn about customer demand, segmentation, and the financial aspects of running a hotel. This knowledge is crucial for engaging with hotel owners and ensuring the profitability and growth of the business.

  • Develop Critical Thinking and Listening Skills: As you progress and lead functions outside your area of expertise, rely on your ability to listen carefully, think critically, and ask insightful questions to understand the business and add value.

  • Invest in People Skills: As you climb the leadership ladder, your role will increasingly revolve around managing people. Cultivate the ability to connect with, inspire, and lead larger teams effectively.

  • Behavioral Interviewing Techniques: Apply behavioral interviewing methods to assess the credibility of candidates and team members. This involves asking progressively deeper questions to gauge their expertise and fit for the role.

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