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What Could We Be Missing With AI in Hospitality?
with Stuart Greif, Chief Strategy, Innovation & Operating Officer at Forbes Travel Guide
Josiah Mackenzie
February 26, 2024
Together with
Today’s stories are all about artificial intelligence and its implications for your hospitality business.
There's a lot of talk about AI in hospitality now, but what are we not talking about but should be? Stuart Greif, the Chief Strategy, Innovation & Operating Officer at Forbes Travel Guide, has a unique perspective on this topic and today shares what's going on with AI and its implications for you and your hospitality business.
We’re also learning from Vic Chynoweth, the CEO of Otelier, about the opportunities he sees in hospitality with technology today. He shares what it takes to successfully bring together people and companies into an aligned, effective organization and the new opportunities AI-powered technology is opening up for hoteliers today.
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TOGETHER WITH OTELIER
Meet Otelier: The Hospitality Software Behind Every Great Host
MDO, Datavision, Focal Revenue, HelloGM, and InTouch are now Otelier. They optimize performance for hotel owners and operators by harnessing data, easing decision-making, and automating the mundane to release hoteliers back into hospitality.
Otelier's product suite is built to optimize your portfolio’s performance and make your job more rewarding, presenting the right information for you to make the best decisions more quickly and improving operational efficiency.
FEATURE STORY
What Could We Be Missing With AI in Hospitality?
with Stuart Greif, Chief Strategy, Innovation & Operating Officer at Forbes Travel Guide
Stuart Greif
In this episode - recorded in December 2023 - Stuart shares what's going on with AI and its potential implications for you and your hospitality business.
A few takeaways:
Embrace AI for Operational Efficiency: As a hospitality leader, consider how AI can streamline operations, from marketing campaigns to legal contracts. AI can provide a starting point that saves time and resources.
Focus on Human Connection: Despite technological advancements, the core of hospitality remains the human touch. Use AI to enhance personalization and prioritize genuine interactions that create memorable guest experiences.
Invest in Technology that Enhances Human Service: Look for AI solutions that allow your staff to spend less time on administrative tasks and more time engaging with guests. The goal is to facilitate personal connections that leave a lasting impression.
Utilize AI to Raise the Bar: AI can level the playing field by providing all hospitality providers, big and small, with advanced tools for productivity and insights. Use these tools to enhance your service and personalize guest experiences.
Prepare for the Future of Social Commerce: Recognize the growing influence of social commerce and plan for a future where bookings and recommendations may increasingly come from social platforms and influencers.
Stay Informed and Adapt: Keep up with what’s happening with technology and be ready to adapt your strategies. AI is rapidly evolving, and staying informed will help you make the most of these changes in your hospitality business.
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SPONSORED BONUS STORY
Aligned For The Future: How We Merged, Rebranded & Built Tech To Help Hotels Navigate An AI-Powered World
with Vic Chynoweth, CEO at Otelier
Vic Chynoweth
Listen to learn what it takes to successfully bring together people and companies into an aligned, effective organization, as well as new opportunities AI-powered technology is opening up for hoteliers today.