What I've learned about mentoring
Sherrie Carreno, Wildhaven
Sherrie Carreno started her career with Marriott and worked her way up to become General Manager in that organization before moving to Aimbridge, the world’s largest management company, to open a new hotel in a historic building in downtown San Francisco. From there, she served as area manager in California and Utah before taking her current role as general manager at Wildhaven Sonoma - the top-rated glamping destination in the San Francisco Bay Area.
When we spoke recently, she told me mentoring others was one of the most rewarding experiences across all of these roles in her career, and today shares what she’s learned about mentoring.
The big idea: Mentoring others by creating space and time to get to know people is a huge part of hospitality leadership.
"Listen more than you talk.
"Even though you're trying to teach and train people, it's really important to understand what drives them.
"You have to ask really pointed questions to get to know a person.
"Seek to understand where they're coming from and what their ultimate goals are.
"As a GM I've set up days where anyone interested can have lunch with me.
"I would buy them lunch and they would have 2 hours to pick my brain.
"Being willing to put yourself out there and tell your story and listen to them tell you theirs went a long way."
Today's challenge: What could you do to get to know the people you work with today better and mentor others in your life?