๐ Learning from suggestions to improve Airbnb
Plus: Something I found at the San Francisco Fairmont this afternoon
Today weโll be looking at:
Something I found at the San Francisco Fairmont this afternoon
A glimpse into Brian Chesky's Airbnb innovation roadmap
The โBee Hotelโ at the San Francisco Fairmont
This afternoon I was at the San Francisco Fairmont, and came across this:
Brilliant! Simple. Great for the environment. A fun attraction for visitors.
BTW: They have some pretty great vintage promotional posters too:
Iโd like to see more hotels with history like this show their history through galleries on property (and their website). It does a great job giving a sense of place to guests and visitors.
Learning from Brian Chesky's Airbnb roadmap
Last week Airbnbโs Brian Chesky asked for innovation inspiration from his Twitter followers:
If Airbnb could launch anything in 2022, what would it be?
— Brian Chesky (@bchesky)
Jan 2, 2022
For anyone in hospitality, this thread is worth a read to see what people are asking for when it comes to lodging. A few that stood out to me:
@bchesky Global membership for nomads. Iโd pay yโall a 12 month lease to keep me housed around the world.
— Erik Dunteman (@erikdunteman)
Jan 2, 2022
@bchesky I just want three filters: Small kids-friendly, pet-friendly, has a nice view. I guess Iโm not part of your target audience anymore since I got kids ๐คทโโ๏ธ. I used to love Airbnb, but itโs unusable for me if I have to read through all the listings if they have a highchair or cot.
— Jenn, the PM (@alsterfalter)
Jan 3, 2022
@bchesky Selfishly - a way to connect w other random people traveling to the same place at same time via common interests - make friends
Logically - crypto payments
Hilariously - teleport
Seriously - rate safeness of neighborhoods (had a few very nice places in horrible rough hoods)
— ๐ป๐๐๐ ๐ฎ๐๐๐๐๐ (@philshungry)
Jan 2, 2022
@bchesky Partnership with Eight Sleep to make sure all the guests sleep better
— Matteo Franceschetti (@m_franceschetti)
Jan 4, 2022
@bchesky Company retreats. Curate places based on employee count. Spin off a version of the current timeline view for people ops teams to plug in events (custom or Airbnb experiences) and easily share schedule with their teams.
— Quintin Woods (@qdwoods)
Jan 3, 2022
Later, he shared the top votes:
Got 4,000 suggestions. Here are the top 6:
1 - Crypto payments (top suggestion)
2 - Clear pricing displays
3 - Guest loyalty program
4 - Updated cleaning fees
5 - More long-term stays & discounts
6 - Better customer serviceAlready working on most, will look into others now! https://t.co/rxEM4BXZci
— Brian Chesky (@bchesky)
Jan 5, 2022
Do you think any of these are applicable for your business? Reply to this email and let me know!