Leading The Stewardship of Timeless Traditions

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If you want to learn about leadership, there are few better people to turn to than David Jurcak, President of the iconic Grand Hotel on Michigan's Mackinac Island.

The complexity of a huge resort hotel like this makes systems thinking and operational excellence crucial - but above all, leadership is key. Keep reading to learn how David does this. There are many counterintuitive principles and approaches, from asking guests to engage in certain ways to enhance their immersion in the experience to why focusing on "exceeding expectations" isn't actually the best way to truly delight guests.