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The Fundamentals of Exceptional Service
with Jeff Wielgopolan, Meadowood Napa Valley
Josiah Mackenzie
May 29, 2024
This newsletter is brought to you by Sojern. I’m working with them on a guest experience benchmark report, and invite you to participate here to get the (anonymized) data set with my insights.
Would you like to provide world-class hospitality, and empower your teams to do the same?
If so you’ll love learning from our guest today, Jeff Wielgopolan, who led learning and training for Forbes Travel Guide - where he oversaw training and development for both line staff and management at hundreds of the world’s best hotels, and today is responsible for creating and maintaining the experience for guests, members and employees at Meadowood Napa Valley - the only property in Northern California with Forbes Travel Guide’s Five-Stars designation for Hotel and Spa - and one of only 11 properties in the entire United States to receive Michelin’s prestigious new “Three-Key” distinction for excellence.