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- Friday, May 17th, 2024
Friday, May 17th, 2024
Featuring Forrest Morgeson and Marc Lorés Panadés
Josiah Mackenzie
May 17, 2024
This newsletter is brought to you by Sojern. I’m working with them on a guest experience benchmark report, and invite you to participate here to get the (anonymized) data set with my insights.
Happy Friday! We have a doubleheader today heading into the weekend:
Research on what’s driving guest satisfaction (and dissatisfaction) today in America
Insights from one of Europe’s top F&B leaders on how to stay consistently creative and relevant
Let’s get into it…