First Impressions Count: Crafting Memorable Moments in Hotels

 When was the last time a hotel made you feel something?

I want you to think about this because by creating emotions, you can create memories. Hospitality has an incredible opportunity to do that, but it's not that common - even among the most beautiful, luxurious hotels.

Today I want you to learn what an MTV producer-turned-Director of Wellness Programming, Susie Arnett, learned from unboxing an iPhone that can guide the way that you design moments to delight your guests.

We’re also learning about:

• Soho House losing $1B

• Behind the scenes at FAENA Miami Beach Hotel

• How to end meetings with energy

• hertelier’s new Miami event

• …and more