First Impressions Count: Crafting Memorable Moments in Hotels

with Susie Arnett, Director of Wellness Programming at Six Senses Hotels, Resorts & Spas

 When was the last time a hotel made you feel something?

I want you to think about this because by creating emotions, you can create memories. Hospitality has an incredible opportunity to do that, but it's not that common - even among the most beautiful, luxurious hotels.

Today I want you to learn what an MTV producer-turned-Director of Wellness Programming, Susie Arnett, learned from unboxing an iPhone that can guide the way that you design moments to delight your guests.

We’re also learning about:

  • Soho House losing $1B

  • Behind the scenes at FAENA Miami Beach Hotel

  • How to end meetings with energy

  • hertelier’s new Miami event

  • …and more

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