Niche Down To Delight Guests: Dovetail's New Capsule Concept

with Phil Hospod, CEO at Dovetail + Co

Have you ever heard the phrase, “try to please everyone and you'll end up pleasing nobody”? Today we’re going to learn how one of the top lifestyle hotel developers in the world does the opposite of that and creates properties that his guests absolutely love.

We’re also learning about:

  • Hotel snacks

  • Getting stories from staff

  • Going above and beyond to delight guests

  • A new playlist collaboration

  • …and more


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