How to create a culture of belonging

Plus: Night Auditor Appreciation Day, remote working, designing for locals & more

Author

Josiah Mackenzie
May 18, 2023

Together with

Good morning - and happy Night Auditor Appreciation Day! One of our themes here is the importance of showing appreciation for your teams, especially the people in roles that don't get a lot of attention. One of those roles is the Night Auditor. Listen to our podcast on this yesterday if you missed it, and check out this page from MDO on how you can celebrate the people on your teams working in this important role.

Today, we’re looking at:

  • Podcast: How hospitality leaders can create a culture of belonging

  • People: The pandemic didn’t create remote working - it exposed it

  • Guest experience: Design hotels for locals and travelers will come

  • Operations: Raising room rates isn’t the only way to combat higher expenses

  • From our community: A contribution from Michael Hraba

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ON THE PODCAST

Stay WEIRD: How hospitality leaders can create a culture of belonging

with Shelley Brown on the Hospitality Daily Podcast

We've been talking about recruiting and hiring and engaging people in hospitality for years, but what's beneath all of that is creating a culture of belonging. The very best hospitality leaders I know focus on this because they know that if you welcome people to your teams well, and make them feel like they belong they are not only more likely to stay engaged and do their best work - but will help you recruit other talented people.

Shelley Brown began her career in hospitality, and today on the podcast, you'll hear the early experiences that shaped her view on all of this, the importance of belonging and psychological safety, the "belonging equation," the W.E.I.R.D. framework for creating a culture of belonging - and the importance of continually practicing and aligning around values that foster a culture of belonging.

TOGETHER WITH MDO

Night Auditor Appreciation Day is today!

MDO is hosting Night Auditor Appreciation Day today, May 18th – a day dedicated to recognizing and honoring the hard work, dedication, and expertise of night auditors across the world.

Hospitality Daily readers can click the link below to receive a free Starbucks gift card to give to their night auditor and show appreciation.

PEOPLE

The pandemic didn’t create remote working - it exposed it

by David Eisen for Hotels Magazine

The pandemic revealed the viability of remote working, which had always made sense but required a catalyst for widespread adoption. This shift has benefited the hotel industry through higher (and more evenly distributed) demand, but as the industry still faces staffing challenges it must focus on providing fulfilling work experiences and opportunities for career growth.

On our podcast: How we can make working in hospitality more attractive - Damon Lawrence, Homage Hospitality

Damon Lawrence started his career in hospitality as a front desk agent for the Donovan House, a Kimpton Hotel in Washington DC, before working at Ritz-Carlton, IHG, and Dusit International.

GUEST EXPERIENCE

Design hotels for locals and travelers will come

by Katherine Price for Hospitality Investor

At IHIF this week, Accor CEO Sébastien Bazin said he is turning the historic approach to hospitality “upside-down” by prioritizing local communities over travelers. “Make sure you cater for them, give them a reason to come to that brand, make sure they use the bar, the restaurant, the public spaces to work remotely… you will pick up the [traveler] because it is buzzing.”

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On our podcast: Many try to be like Ace Hotel, and fail. Here’s why. - Jeremy Wells

Today we’re joined by Jeremy Wells, who is the Managing Partner at Longitude°, a branding group that has helped companies like 21c Museum Hotels, SALT Hotels, and Real Hospitality Group showcase their unique approach to hospitality.

OPERATIONS

Raising room rates isn’t the only way to combat higher expenses

by Isobel Lee for Hotel Management

Despite the challenges of the current macroeconomic outlook, asset managers and operators have an opportunity to stay ahead of the competition by improving productivity and efficiency, hoteliers said at IHIF in Berlin this week.

FROM OUR COMMUNITY

from Michael Hraba