How We Build Strong Community Relationships to Thrive

Together with

Everyone talks about “community,” but what does it really take for a property to really become a cornerstone of its location? Today, Caitlin Ornitz, Vice President of Strategy at Champagne Hospitality, shares how their hotels in France and the Caribbean have become pillars of the communities they operate in.

We’re also learning about:

• Building a brand through storytelling

• Hyatt’s inaugural Black hotelier event

• The “Apple” of travel

TOGETHER WITH OTELIER

Meet Otelier: The Hospitality Software Behind Every Great Host

MDO, Datavision, Focal Revenue, HelloGM, and InTouch are now Otelier. They optimize performance for hotel owners and operators by harnessing data, easing decision-making, and automating the mundane to release hoteliers back into hospitality.

Otelier's product suite is built to optimize your portfolio’s performance and make your job more rewarding, presenting the right information for you to make the best decisions more quickly and improve operational efficiency.

FEATURE STORY

How We Build Strong Community Relationships to Thrive

with Caitlin Ornitz, VP of Strategy at Champagne Hospitality

Today, Caitlin Ornitz shares how they build community connections at Champagne Hospitality - everything from how their company is structured to how they host people from the surrounding area with secret menus for locals. I want you to get inspired by what it looks like to participate in and celebrate the places you are providing hospitality from.

Listen to our conversation here now

A few takeaways:

• Embrace Your Community: Ensure your business is not just a building in a location but acts as an active member of the community. This is done through building long-term relationships with neighbors and participating in community events.

• Try Offering Exclusive Local Experiences: Develop secret menus or special offers that cater specifically to local residents. This fosters a sense of exclusivity and appreciation among the community.

• Host Community-Centric Events: Organize events that resonate with the local culture and interests, such as showcasing local vintners if you're in a wine region.

• Build on Sustainability: Incorporate sustainable practices into your hotel's operations. This could range from addressing local environmental issues like flooding to designing buildings that utilize natural elements like wind for cooling.

• Cultivate a Unique Identity for Each Property: Rather than pushing a corporate brand, allow each property to develop its own identity and reputation within its community where possible.

• Become a “Third Space”: Aim to be a place where people feel comfortable to gather outside of their homes and workplaces.

• Empower Your Team To Build Community: Build a team that is deeply connected to the community and excited about listening and responding to its needs.

Listen to our full conversation here now

From our community

Hospitality Daily is a community of creators and doers. Some things for today: