Richard Garcia is a veteran of the US Marine Corps, a star chef, and now, Senior Vice President of Food and Beverage at Remington Hotels.
Today, he shares with us:
Why he will never cut corners on providing a great guest experience
The tradeoffs he will make to ensure they don’t cut corners
Guest experience expectations pre-pandemic vs today
What providing a great guest experience can look like at various types of hotels
Benefits of delighting your guests
👉 What changes might you need to make to ensure you don’t cut corners on the guest experience?
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