Nov 24 • 4M

The power of a thank you for boosting morale - David Jurcak, Grand Hotel

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Appears in this episode

Josiah Mackenzie
Open your day to remarkable hospitality. Get inspiration from the best in the business for serving your teams, guests, and communities.
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It’s Thanksgiving Day here in the US, and I know you might be one of those hospitality heroes on the front lines providing hospitality, so thank you.

David Jurcak is the President of Grand Hotel in Michigan. I had asked him how he maintains high morale among his teams, and what he told me was very fitting for today.

In today’s episode you’ll learn:

  • How David’s mom shaped how he thinks about gratitude today

  • A memorable experience early in his career as a front desk agent

  • How to make a “thank you” more memorable and meaningful

  • The gratitude program David uses at his hotel

  • Creating a culture of gratitude

👉 How can you thank and recognize your team today?


Hospitality Daily is brought to you by HotelOperations.com, which helps you empower your teams to delight guests and drive profits.

Read David Jurcak’s full story here, or check out the guide to using LinkedIn to attract talent and tell your story.