Nov 4 • 5M

🍍 How to understand guest review scores

“If you’re rated 4/5, you’re below average.”

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Appears in this episode

Josiah Mackenzie
Open your day to remarkable hospitality. Get inspiration from the best in the business for serving your teams, guests, and communities.
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Yesterday, Adele Gutman shared the story about how her hotels topped guest satisfaction lists - and today she explains more about how to think about the guest review scores for your properties.


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