Nov 4 • 5M

🍍 How to understand guest review scores

“If you’re rated 4/5, you’re below average.”

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Appears in this episode

Josiah Mackenzie
Open your day to remarkable hospitality. Get inspiration from the best in the business for serving your teams, guests, and communities.
Episode details

Yesterday, Adele Gutman shared the story about how her hotels topped guest satisfaction lists - and today she explains more about how to think about the guest review scores for your properties.

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