Music just might be one of the most underrated aspects of hospitality today. I don’t know about you, but it’s one of the first things I notice and sets the stage for my experience in a hotel or restaurant.
“It's one of our five senses, so as a hotelier being cognizant of how we can control the impact that sound has on our guests is huge.”
“Music can make people feel safe, connected, and part of a community or tribe. It has these really affirming qualities when done well. But if music is done wrong, it can do the opposite - it can make us feel anxious, alienated, and uncomfortable.”
What’s the soundtrack to the hospitality you provide?