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๐Ÿ Learning from suggestions to improve Airbnb
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๐Ÿ Learning from suggestions to improve Airbnb

Plus: Something I found at the San Francisco Fairmont this afternoon

Josiah Mackenzie
Jan 10
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๐Ÿ Learning from suggestions to improve Airbnb
www.hospitalitydaily.com

Today weโ€™ll be looking at:

  • Something I found at the San Francisco Fairmont this afternoon

  • A glimpse into Brian Chesky's Airbnb innovation roadmap


The โ€˜Bee Hotelโ€™ at the San Francisco Fairmont

This afternoon I was at the San Francisco Fairmont, and came across this:

Brilliant! Simple. Great for the environment. A fun attraction for visitors.

BTW: They have some pretty great vintage promotional posters too:

Iโ€™d like to see more hotels with history like this show their history through galleries on property (and their website). It does a great job giving a sense of place to guests and visitors.


Learning from Brian Chesky's Airbnb roadmap

Last week Airbnbโ€™s Brian Chesky asked for innovation inspiration from his Twitter followers:

Twitter avatar for @bcheskyBrian Chesky @bchesky
If Airbnb could launch anything in 2022, what would it be?

January 2nd 2022

276 Retweets4,248 Likes

For anyone in hospitality, this thread is worth a read to see what people are asking for when it comes to lodging. A few that stood out to me:

Twitter avatar for @erikdoingthingsErik Dunteman is Hiring @erikdoingthings
@bchesky Global membership for nomads. Iโ€™d pay yโ€™all a 12 month lease to keep me housed around the world.

January 2nd 2022

41 Retweets2,279 Likes
Twitter avatar for @alsterfalterJennifer Michelmann @alsterfalter
@bchesky I just want three filters: Small kids-friendly, pet-friendly, has a nice view. I guess Iโ€™m not part of your target audience anymore since I got kids ๐Ÿคทโ€โ™€๏ธ. I used to love Airbnb, but itโ€˜s unusable for me if I have to read through all the listings if they have a highchair or cot.

January 3rd 2022

54 Likes
Twitter avatar for @philshungry๐•ป๐–๐–Ž๐–‘ ๐•ฎ๐–†๐–˜๐–™๐–—๐–” @philshungry
@bchesky Selfishly - a way to connect w other random people traveling to the same place at same time via common interests - make friends Logically - crypto payments Hilariously - teleport Seriously - rate safeness of neighborhoods (had a few very nice places in horrible rough hoods)

January 2nd 2022

2 Retweets349 Likes
Twitter avatar for @m_franceschettiMatteo Franceschetti @m_franceschetti
@bchesky Partnership with Eight Sleep to make sure all the guests sleep better

January 4th 2022

1 Retweet87 Likes
Twitter avatar for @qdwoodsQuintin Woods @qdwoods
@bchesky Company retreats. Curate places based on employee count. Spin off a version of the current timeline view for people ops teams to plug in events (custom or Airbnb experiences) and easily share schedule with their teams.

January 3rd 2022

47 Likes

Later, he shared the top votes:

Twitter avatar for @bcheskyBrian Chesky @bchesky
Got 4,000 suggestions. Here are the top 6: 1 - Crypto payments (top suggestion) 2 - Clear pricing displays 3 - Guest loyalty program 4 - Updated cleaning fees 5 - More long-term stays & discounts 6 - Better customer service Already working on most, will look into others now!

Brian Chesky @bchesky

If Airbnb could launch anything in 2022, what would it be?

January 5th 2022

496 Retweets4,883 Likes

Do you think any of these are applicable for your business? Reply to this email and let me know!

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