# Hospitality Daily

> Get a new idea each day to delight people and boost profits

This file provides information about Hospitality Daily to help large language models understand and reference this publication's content.

## Posts
- [Operations Defines the Brand: Valerie Ferguson on What Actually Keeps Guests Coming Back](https://www.hospitalitydaily.com/p/operations-defines-the-brand-valerie-ferguson): Former chair of the American Hotel & Lodging Association Valerie Ferguson explains why operations -- not marketing -- defines hotel brands, and how to build cultures that deliver on the promise.
- ["Artificial hospitality" and World Cup reality](https://www.hospitalitydaily.com/p/artificial-hospitality-and-world-cup-reality)
- [When tech fails, labor benchmarks & more](https://www.hospitalitydaily.com/p/when-tech-fails-labor-benchmarks-more)
- [Real things hoteliers can do with AI today, job loss & more](https://www.hospitalitydaily.com/p/real-things-hoteliers-can-do-with-ai-today-job-loss-more)
- [Comfort<>connection at Starbucks, AI risks & career survey insights](https://www.hospitalitydaily.com/p/comfort-connection-at-starbucks-ai-risks-career-survey-insights)
- [Tech "toggle tax" & adoption hurdles](https://www.hospitalitydaily.com/p/tech-toggle-tax-adoption-hurdles)
- [Travel power shifts, taste problems & tech upgrades ](https://www.hospitalitydaily.com/p/travel-power-shifts-taste-problems-tech-upgrades)
- [Hotels hit, AI use in booking & more](https://www.hospitalitydaily.com/p/hotels-hit-ai-use-in-booking-more)
- [Pets Win | Equinox Expands | RevPAR Turnaround](https://www.hospitalitydaily.com/p/pets-win-equinox-expands-revpar-turnaround): Briefing for Saturday, February 28
- [Where the Hotel Growth Is Hiding in 2026: What Top Owners and Operators Know](https://www.hospitalitydaily.com/p/alis-2026): A recap from ALIS 2026
- [How to Lead Through AI in Hospitality](https://www.hospitalitydaily.com/p/how-to-lead-through-ai-in-hospitality): With Monika Nerger, industry advisor and former Group Global Chief Information Officer at Mandarin Oriental Hotel Group
- [The Keys to Mandarin Oriental's Successful Digital Transformation](https://www.hospitalitydaily.com/p/mandarin-oriental-digital-transformation): With Monika Nerger, former Group Global Chief Information Officer at Mandarin Oriental Hotel Group
- [Presence produces profits](https://www.hospitalitydaily.com/p/presence-produces-profits): Insights from Craig Poole
- [Get back to the basics to win in 2026](https://www.hospitalitydaily.com/p/get-back-to-the-basics-to-win-in-2026): Insights from Craig Poole
- [Who Wins When Everything Changes: Why Culture Determines Who Capitalizes on AI](https://www.hospitalitydaily.com/p/who-wins-when-everything-changes)
- [Tomorrow's tech winners focus on people and culture today](https://www.hospitalitydaily.com/p/agnelo-fernandes-people-tech): Agnelo Fernandes, CEO of Cote Hospitality
- [The Starfish Principle: How to Scale Hospitality Concepts Without Losing Their Soul or Energy](https://www.hospitalitydaily.com/p/the-starfish-principle)
- [Walter Isenberg: From Dishwasher to CEO, Building Sage Hospitality by Enriching Lives](https://www.hospitalitydaily.com/p/walter-isenberg)
- [Hospitality needs your humanity](https://www.hospitalitydaily.com/p/hospitality-needs-your-humanity): Sloan Dean on leading in an AI-driven world
- ["I'm betting on myself." ](https://www.hospitalitydaily.com/p/i-m-betting-on-myself): Sloan Dean on walking away from success and taking risks to level up
- [Guest-First Digital Hospitality](https://www.hospitalitydaily.com/p/guest-first-digital-hospitality): with Eva Klausner
- [Recharge Like a Hospitality Pro](https://www.hospitalitydaily.com/p/recharge-like-a-hospitality-pro): with Abdul Baaghil
- [The Rise of Unscripted Hospitality](https://www.hospitalitydaily.com/p/the-rise-of-unscripted-hospitality): with Abdul Baaghil
- [Culture is the Heart of Hospitality](https://www.hospitalitydaily.com/p/culture-is-the-heart-of-hospitality): with Abdul Baaghil
- [Hire Creatives to Elevate Hospitality](https://www.hospitalitydaily.com/p/hire-creatives-to-elevate-hospitality): with Abdul Baaghil
- [The Art and Science of Hospitality](https://www.hospitalitydaily.com/p/the-art-and-science-of-hospitality): with Michiel Bakker
- [It's Time To Rethink Hospitality Education](https://www.hospitalitydaily.com/p/it-s-time-to-rethink-hospitality-education): with Michiel Bakker
- [Show Hospitality to Your Employees](https://www.hospitalitydaily.com/p/show-hospitality-to-your-employees): with Michiel Bakker
- [F&B: The Key to Differentiation & Delighting Guests Today](https://www.hospitalitydaily.com/p/f-b-the-key-to-differentiation-delighting-guests-today): with Michiel Bakker
- [Lead by Enabling Others](https://www.hospitalitydaily.com/p/lead-by-enabling-others): with Michiel Bakker
- [Share Your Ideas If You Want to Grow in Hospitality](https://www.hospitalitydaily.com/p/share-your-ideas-if-you-want-to-grow-in-hospitality): with Michael Levie
- [Envision What The Future Could Look Like to Innovate in Hospitality](https://www.hospitalitydaily.com/p/envision-what-the-future-could-look-like-to-innovate-in-hospitality): with Michael Levie
- [Successful Collaborations Start With Shared Language](https://www.hospitalitydaily.com/p/successful-collaborations-start-with-shared-language): with Michael Levie
- [Different Results Start with Different Choices](https://www.hospitalitydaily.com/p/different-results-start-with-different-choices): with Michael Levie
- [The Way We Started citizenM Has Lessons For Everyone Today](https://www.hospitalitydaily.com/p/the-way-we-started-citizenm-has-lessons-for-everyone-today): with Michael Levie
- [The Local Playbook: How On-Property Marketing Managers Win With F&B](https://www.hospitalitydaily.com/p/the-local-playbook-how-on-property-marketing-managers-win-with-f-b): with Anthony Torres
- [Driving Revenue and Profits Through F&B](https://www.hospitalitydaily.com/p/grand-wailea-s-30m-growth-secret-focusing-on-guest-needs): with Anthony Torres